Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. 9. Now to my Issue: I opted for the self-installation ki. Thanks again. Choose the best spot for your wifi hub. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Or if the other end of the white cable is in a more useful. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Cable. . on 04-02-2023 11:17. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. 89K; 373; 537; Martin_N. My Virgin Media App. 388. Options. on 28-10-2022 17:29. - 5156068. Manage Your Account. The RJ11 sockets will be redundant. You can also add WiFi Max to our. 2. Manage Your Account. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . 08K; 2. 168. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Joining in. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). The top “capped” one is marked FM & has been disused since cable went digital. I have 2 black sky looking cables but that is it. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. The cable could be hidden within, or behind, furniture. The cable fits in the socket shown in the image attached. 19 minutes ago. The cable in the second picture is the one you need to connect too. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. jpeg File size: 143. You have at least tested the ringing capacitor issue in the diagnostic process. Could an engineer be arranged to install please as my account is due to go live today. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Pick a category to get started. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 0 Kudos Reply. My Virgin Media App. I have only got one rectangular shaped white socket (Shown as below) but it seems old. We would like to show you a description here but the site won’t allow us. I’m having the exact same problem. I have tried to contact vm but I don’t have a landline number so they w. 3 minutes ago. Phone line - 5 mins. 8. log into hub3 - 192. We have tried plugging it into the only box we found it would fit but no luck. Cihank617. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was trying to book an engineer but I didn’t get anywhere. 13. I've got the same problem as above. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Getting Connected with Virgin Media is easy when you have a wall socket. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. But there are 2 wires leading which can be plugged in the hub. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The box does however have a hole in the bottom, through which i could see some. 0. Browse Virgin Media Virgin Media Community. Options. com. Thanks for your post and a big welcome to the Community. BUT!! It appears they also installed one loose male coaxial cable in the living room. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 168. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Plug the cables into the Hub. When I was going to self-install it, I didn't find any wall socket. Joining in Options. Back a step. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. How about using a 10m RJ11 to RJ11 telephone cable. My Virgin Media App. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Well I can't seem to find anything like that and the closest thing I can find is a. We're here to help. So, a 50 minute broadband, TV and phone. com Sometimes there is no wall box, just a trailing cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . I'm a Very Insightful Person, I'm here to share knowledge. The wall box may be branded with the logos of an old cable TV company (not VM). Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. @Briannahsarah wrote: Here is a photo. 4 weeks ago. Virgin cables must only be provided by isolated sockets provided by Virgin Media. However no idea of how long that might take. 0 KudosTrouble shooter. Back a step. Connect the Hub’s power cable with the blue tab. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Back a step. A power adaptor to plug into the Stream box and a power socket at the wall. on 01-02-2023 14:26. We all know and love the internet and TV services that can enter our homes through entry points. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. i opted for the self install, however on inspection we - 5180915. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. com email address to different Virgin account. Being connected to the internet is one of the most important modern essentials in 20. Can anyone help please? Need. Account - Cable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Sometimes there is no wall box, just a trailing cable. Once you have the adapter, you can use it to plug your phone into your hub. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. . I’ve checked the external. on 20-08-2022 22:47. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If possible, I would like to get rid of this rather ugly white. No photo attached. Preparing for Landline changeover to fibre. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Perfect for when you can’t all decide on what to watch. ago No those shotgun coax cables will be connected to a sky satellite dish. . 1 [or 192. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. virgin media internal wall box. . We recently received our router and cables. I was sent the pack as Virgin said my - 5440115. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No Virgin Media Wall Socket on 13-04-2022 14:08. Push fit the VM-supplied lead onto the socket. There must have been a previous installation or you would not have been offered a self install. Options. ThanksRe: No virgin media wall socket. Push the white cable with the black label into the Hub. Being connected to the internet is one of the most important modern essentials in 20. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Check your DMs btw. Try the automated service status number 0800 561 0061 to check for any faults in your area. Even sitting in the room above the router, the WiFi was dreadful. 1 ACCEPTED SOLUTION. Getting Connected with Virgin Media is easy when you have a wall socket. I have received my quick start-up kit. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Browse Virgin Media Virgin Media Community. No virgin media wall socket. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If you need a new wall socket, the engineer will install this for you during the appointment. What do we do? - 5352510. . Plug it into a wall socket near one of your existing Powerlines. Excludes broadband faults and broadband network outages. This is a little untidy for my likeing. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Account - Mobile. No, the ethernet cable is for a wired device if you have one. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. easy install. 0. Tags (1) Tags: wall socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Reply. correctly to the Virgin Media wall socket, please follow these instructions to get set up. No TV. Thank you for the tel no. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. 0 Kudos Reply. Further exclusions & legal stuff apply. Stay safe online. Get the Hub ready by connecting the wires. We would like to show you a description here but the site won’t allow us. I’ve tried calling but the people I’m connected to keep hanging up. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Register today and see the benefits for yourself. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Plug the cables into the Hub. I'm a Very Insightful Person, I'm here to share knowledge. I have tried to contact vm but I don’t have a landline number so they w. Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Also available from the likes of Screwfix, Homebase, Toolstation etc. you take control of your Virgin Media life. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Entertain me; Broadband Deals. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Networking and WiFi. I can only find the TV socket. My Virgin Media App. Hello Virgin Media, we moved into a new house. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Virgin Media; My Virgin Media; Shop;. Browse. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Networking and WiFi. Call the pre-installation and delivery team on 0800 052 1734. Second, you'll likely need a manned installation for your VM services. If you’re using a splitter, make sure that’s firmly connected too. Thank you very much 🙂. Forum; Apps. braunlac. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. 0800 052 1734-----Deadwood1. Browse Virgin Media Virgin Media Community. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. We have tried plugging it into the only box we found it would fit but no luck. Need wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Account - Cable. We would like to show you a description here but the site won’t allow us. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. My previous sky microfilter attached here. 0 Kudos. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Gradually increase the force until the. 100. Tudor. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. I think there’s something missing to the Virgin Media wall socket in my flat. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I have only got one rectangular shaped white socket. . Security matters. Provides a range of audio and video signal connections. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Virgin Media Quickstart set up. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. When you place your order, we'll let you know. The cable could be hidden within, or behind, furniture. It is surface clipped usually. Don’t plug the power cable into a plug socket yet. Indeed, I just took further photos which may help illustrating. Hi, I recently moved to this house and placed an order for VM broadband which I received today. We have a virgin media wall socket with an - 4353656 - 2. Can I use one of three splitter cables? The middle one is labelled Virgin media. Raised Rounded Profile. Virgin Mobile. Hi there @vmcusto1, welcome to our forum and thanks for your post. But its still failing to get any connection (i think i. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. . I’ve just been to the property but not sure these are the right sockets. There are multiple different branded wall boxes inside our flat but none. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The other is marked TV, & this is used for TV & Broadband. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 3 Kudos Reply. provided, I shall give them a call tomorrow. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Security matters. I'm currently renovating my living room, including the electrics. That is the correct fitting, it should push on unless its too loose inside the large housing. and view the images for a range of different wall box options. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. . Virgin Media. Occasionally only a very short stub of wire is left. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. INT. Manage Your Account. Virgin Fibre Areas only. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. In response to Jonny-M. @robbo321 wrote:. on 27-01-2023 17:22. Hi , Thank you for your post and welcome to our community forums. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Telewest Cable Wall Sockets. It has two outputs on the left of the wall box. Tuning in. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. TV box - 15 mins. No virgin media wall socket. My Virgin Media App. Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. Stay safe online. Just moved in to new (rental) flat. 19 minutes ago. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. Kath_F. I will pop you a PM across now, please keep an eye. But I have no Virgin Media Wall socket in my house. 5. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Account - Mobile. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Virgin Media; My Virgin Media; Shop;. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Virgin Media Community. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The existing cables will be screw-on (11 mm spanner or pliers required). Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Screwless Faceplate. Back a step. --Hub 3. Occasionally only a very short stub of wire is left behind often hidden. The box and cables may have been removed by the previous occupiers. Please support me in this regard. Forum; Apps. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Following the installation and verification of its functionality, you can browse the web or. Virgin Phone Switchover. 150 from a VM landline or 03454541111. Sadly as usual for a communication company it's ni on. Apply a gentle force to begin with, turning anti-clockwise. You need to go outside and locate the brown or grey omnibox on the wall. I have also checked outside and there is no box either on my property or on my boundary wall. 1 [or 192. on 31-12-2021 10:47. Two virgin media wall sockets, only one required in QuickStart,. Browse Re: No wall socket. Phone. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. Call the Pre-installation and delivery team on 0800 052 1734.